WELCOME TO LINTON ZOO
Hadstock Road, Linton, Cambridgeshire, CB21 4NT. Telephone: 01223 891308
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We will be opening at weekends, school holidays and bank holidays, but we are encouraging visitors to pre-book tickets online to guarantee admission. Please check availability for upcoming open days by booking online as we are not yet opening on a daily basis.
This week tickets are also available for Wednesday, 7th June.
WHAT YOU NEED TO KNOW
All visitors, including season ticket holders, are advised to pre-book their visit online to guarantee admission.
If a particular date is not available it may be that we are fully booked or not scheduled to open that day, so we ask that you consider booking another date instead.
PLEASE DO NOT visit if you are, or you have been in contact with someone who is, showing symptoms of or tested positive for COVID-19. The desease might be in a more controlled stage for humans but may unfortunately still affect many animal species severely.
The safety and welfare of our visitors, staff and animals is our top priority, so we kindly ask that all visitors adhere to the safety measures we have implemented, so that we can ensure the safest experience possible for everyone.
No food, including children’s snacks, is allowed around the zoo.
All other standard entry terms and conditions apply.
FREQUENTLY ASKED QUESTIONS & TOP TIPS
WHEN DO I NEED TO SHOW MY TICKET?
The admission booth is located at the entrance to the car park as you pull in off the main road. Please have your ticket ready to show (on your phone/tablet etc) at this point.
Please do not print your ticket, the admissions staff are instructed not to handle/take anything from you and it’s environmentally friendly - saving paper too.
If you do not have a smart phone please have the booking reference number and surname of the booking ready to give. If there are several cars within your group please ensure each driver has this information ready to give along with the number of adults/children etc within their car.
TOP TIP: Mobile signal is notoriously bad around the zoo so we advise you to take a screen shot/photo to show instead.
WHY CAN’T I BOOK TICKETS FOR A PARTICULAR DATE?
It may be that we are fully booked or not scheduled to open that day, so we ask that you consider booking another date instead.
WHAT’S THE LATEST I CAN BOOK TICKETS TO VISIT?
You can book up to 1 hour prior to your visit. Tickets are available on a first-come first-served basis, we cannot guarantee your admission if you do not have a pre-booked ticket.
We reserve the right to withdraw tickets from sale at short notice if needed.
CAN I GET A REFUND OR CHANGE MY DATE IF I CAN NO LONGER ATTEND?
Tickets are not refundable and our standard entry terms and conditions apply.
Your ticket is valid only for the date and time booked at the time of purchase and can not be transferred to another day if you are no longer able to attend, if the weather is not good, or you have booked the wrong date by mistake.
If it is raining on the day of your booking don't forget your waterproofs and footwear suitable for the country-park like trails that lead around the zoo.
TOP TIP: We strongly recommend you double check your booking (and the weather forecast) before proceeding to the checkout and completing your purchase.
CAN I BRING A PICNIC?
You are welcome to picnic on the grassy parking area which is within the zoo gates so you can return here throughout your visit. You are encouraged to bring picnic blankets/chairs to use in this area, especially recommended if it’s been raining. There is also a covered area alongside the children's play area behind the toilet block, where you will also find hand washing facilities.
Through the restrictions imposed by the COVID pandemic, it has shown us that not allowing picnics within zoo is actually better for our animals. Not only do we no longer have to spend time picking up people’s rubbish, which could cause harm to both our animals and native species who choose to live with us, but also prevents people offering their own food to our animals, all of whom are on strictly prepared diets catered to their individual needs.
No food, including children’s snacks, is allowed around the zoo.
WHERE CAN I PUT MY LITTER?
Your litter and picnic rubbish poses a risk to both wildlife and our animals. To minimise the risk all bins have been removed to help keep our animals safe - we ask that you please take your own rubbish home and recycle responsibly.
I HAVE A KEEPER EXPERIENCE/ VIP LEMUR/TORTOISE TOUR GIFT VOUCHER – CAN I BOOK?
Many of you will have had your COVID jabs but our animals have not. We are not willing to put our vulnerable, Critically Endangered animals at risk. Therefore, animal encounters, keeper experiences and VIP lemur / tortoise tours are currently suspended and we are not yet be taking any new bookings. If you still have a pre-exisiting booking, please contact us to arrange a date.
We pride ourselves on the fact that all our animal experiences are very up close and personal, many of you will have had your vaccinations, but our animals haven't. Whilst infection numbers are growing as they are, we feel it is our resposibility to protect our animals from any potential risk.
Of course we want to be able to offer these experiences as soon as possible, both for you and the conservation charities we support with the funds raised by them, but will only reinstate them until we feel it is safe for all to do so.
Gift vouchers will be extended to cover the time we have not been able to offer them.
I HAVE A BUY A GIFT/RED LETTER DAY VOUCHER – HOW DO I BOOK?
Admission vouchers: please email us on firstname.lastname@example.org with your voucher number and date you are looking to visit. We are required to redeem your voucher with BuyAGift/Red Letter Days before you visit, allow one week for processing where possible, although generally it is much quicker. Once this has been redeemed we will email you with details on how to book onto our online system.
Animal experience/feed vouchers: Animal encounters, keeper experiences and VIP lemur / tortoise tours will not be taking place for the foreseeable future.
We pride ourselves on the fact that all our animal experiences are very up close and personal, which is not possible whilst social distancing. Keep an eye on the keeper experience page on our website which is where we will post when we are able to offer these experiences again. http://www.lintonzoo.com/experience.html
All of the above is subject to change due to government guidelines.
We will keep this document updated as and when further information becomes available.
We would like to take this opportunity to say thank you to everyone for your support during this difficult time.
We look forward to seeing you.
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