WELCOME TO LINTON ZOO
Hadstock Road, Linton, Cambridgeshire, CB21 4NT. Telephone: 01223 891308
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YOUR VISIT DURING COVID 19
We can’t wait to see you, but there are a few changes we must tell you about first that we have put in place to help us keep the zoo a virus free destination for all to enjoy.
To comply with government regulations on social distancing, we have implemented a timed entry booking system so we can limit the number of visitors on site each day and to stagger arrivals throughout the day, so to guarantee your admission please pre-book your tickets online.
All visitors, including season ticket holders, will be required to pre-book their visit online.
To start with we will have a soft reopening, with some closed days, until the busier period kicks in and it becomes financially viable for us to open daily.
WHAT YOU NEED TO KNOW
Tickets will be released, generally on a Friday, for the following week. If a particular date is not available it may be that we are fully booked or not scheduled to open that day, so we ask that you consider booking another date instead.
The zoo, including the car park, will close promptly at 4pm.
We politely ask for your patience and understanding as we continue to make adjustments to the conditions as outlined to us by Government which can change without notice. However, in some cases we will continue to keep in place measures, we feel we need to, in order to protect our staff, visitors and of course our animals.
WHAT WE ASK OF YOU
DO NOT visit if you are, or you have been in contact with someone who is, showing symptoms of COVID-19 or have been informed by the Track and Trace system that you should self isolate. We would urge everyone to refer to Government advice before making a decision to visit the zoo. Help us keep the zoo a virus free destination for all to enjoy.
The safety and welfare of our visitors, staff and animals is our top priority, so we kindly ask that all visitors adhere to the safety measures we have implemented, so that we can ensure the safest experience possible for everyone.
We’ve done all we can, but it is the responsibility of our visitors to ensure they and all members of their party, follow the regulations in place. Children must be accompanied and closely supervised at all times, remaining within your groups bubble.
Over 100 new signage boards with reminders to wash hands, keep social distance and follow new one way rules have been installed around the zoo. Hand sanitisation facilities are available throughout the zoo.
Please do not touch any handrails, windows, fence posts, surfaces or buildings throughout your visit.
All other standard entry terms and conditions apply.
We would also ask for your patience and understanding as with other businesses, this is very much a learning curve and there may be tweaks and adjustments to the conditions as we try to figure out the best solutions and ensure we are able to continue here for many years to come.
FREQUENTLY ASKED QUESTIONS & TOP TIPS
CAN I ONLY STAY IN THE ZOO FOR MY BOOKED TIME SLOT?
No, your booked time slot is the time you need to arrive at the zoo, entry times are staggered to prevent too many visitors arriving at any one time. We ask that you stick to your allocated arrival time slot as entry to the zoo cannot be guaranteed if you miss it.
Once in the zoo you can stay until the car park gates are locked at 4pm.
WHEN DO I NEED TO SHOW MY TICKET?
The admission booth is located at the entrance to the car park as you pull in off the main road. Please have your ticket ready to show (on your phone/tablet etc) at this point.
Please do not print your ticket, the admissions staff are instructed not to handle/take anything from you and it’s environmentally friendly - saving paper too.
If you do not have a smart phone please have the booking reference number and surname of the booking ready to give. If there are several cars within your group please ensure each driver has this information ready to give along with the number of adults/children etc within their car.
TOP TIP: Mobile signal is notoriously bad around the zoo so we advise you to take a screen shot/photo to show instead.
WHY CAN’T I BOOK TICKETS FOR A PARTICULAR DATE?
Tickets are generally released on a Friday for the following week once we have received the latest advice and guidelines from the Government.
We will also have a better idea of what the weather may be doing and where possible, our mid-week closed day(s) will be scheduled for wet weather days. This is both for the benefit of our visitors who largely do not want to visit on a rainy day, but also for the long term survival of the zoo as it is not financially viable to be open for a small number of visitors, treasured though those few rain-hardy visitors may be.
WHAT TIME DOES THE ZOO CLOSE?
The zoo, including the car park, closes promptly at 4pm to allow staff to carry out the deeper cleans required and Covid safety checks. So please ensure you book a slot early enough to allow you to visit the zoo and return to your car, pack up and leave before the gates are locked at 4pm.
HOW MANY TICKETS CAN I BOOK?
By law you must not meet socially in groups of more than 6, or any number from 2 households, when meeting friends and family you do not live with (or have formed a support bubble with), exceptions apply as detailed on www.gov.uk
Children, including babies, count towards the total number of 6.
WHAT’S THE LATEST I CAN BOOK TICKETS TO VISIT?
You can book up to 1 hour prior to your visit. Tickets are available on a first-come first-served basis as we are required to limit the number of visitors on site each day. We cannot guarantee your admission if you do not have a pre-booked ticket.
We reserve the right to withdraw tickets from sale at short notice if needed, this will not affect tickets already sold.
SEASON TICKET HOLDERS - EXTENSION
We are offering an extension to current season ticket holders to cover the time lost during our COVID 19 closures, we are extremely grateful to those who have already opted out of this and offered to donate the time to the zoo – thank you so much!
If you would like to extend your season ticket please let the admission staff know on your arrival at the zoo within your pre-booked time slot who will amend your season ticket.
CAN I GET A REFUND OR CHANGE MY DATE IF I CAN NO LONGER ATTEND?
Tickets are not refundable and our standard entry terms and conditions apply.
Your ticket is valid only for the date and time booked at the time of purchase and can not be transferred to another day if you are no longer able to attend, if the weather is not good, or you have booked the wrong date by mistake.
TOP TIP: We strongly recommend you double check your booking (and the weather forecast) before proceeding to the checkout and completing your purchase.
DO I NEED TO WEAR A FACE MASK?
It is now a legal requirement that face masks/coverings must be worn in the gift shop and any other indoor areas, in line with Government protocols, exceptions apply as detailed on www.gov.uk
WHICH AREAS WILL BE CLOSED?
We are lucky enough to be situated in a country park environment where we can enjoy very spacious areas.
The only area we are not allowed to open is the animal house where the spiders, tenrecs and armadillo as the building does not allow for social distancing.
The play area and bouncy castle are not open and are strictly out of bounds.
ARE THE TOILETS OPEN?
Toilets are available and are cleaned regularly throughout the day. The toilet block is now unisex, with a one family/household per room at a time system.Baby changing facilities are available in the toilet block.
IS THE COFFEE SHOP OPEN?
The cafe will be offering a limited menu of hot and cold food, drinks and ice creams, for takeaway only. The cafe building will be closed with service from the door, outdoor seating is limited and is only available to those purchasing food from our coffee shop as it has come from a known COVID free environment. You will be asked to move back to the car park if you take out any of your own food in this area.
No food, including children’s snacks, are allowed around the zoo.
CAN I BRING A PICNIC?
Picnicking is restricted to the grassy car park/field area only, parking is within the zoo gates so you can return to this area throughout your visit. You are welcome to bring picnic blankets/chairs to use in this area, especially recommended if it’s been raining. Picnic tables throughout the zoo have been removed.
You may not take any of your own food, including children’s snacks or drinks (except water or babies bottles) into the zoo, including the area in front of the coffee shop. You will be asked to move back to the car park if you take out any of your own food in this area.
WHERE CAN I PUT MY LITTER?
Your litter and picnic rubbish poses a COVID risk to others and is dangerous to both wildlife and our animals. To minimise the COVID risk all bins have been removed to help keep our visitors, staff and animals safe - it is even more important now to take your own rubbish home and recycle responsibly.
WHICH ANIMAL FEEDS OR KEEPER TALKS WILL BE TAKING PLACE?
All keeper talks and scheduled animal feeds are currently suspended, in line with Government guidelines, to prevent grouping of visitors in any one area. There are many informative signs around the zoo to give you lots of information about the animals.
I HAVE A KEEPER EXPERIENCE/ VIP LEMUR/TORTOISE TOUR GIFT VOUCHER – CAN I BOOK?
Animal encounters, keeper experiences and VIP lemur / tortoise tours will not be taking place until at least the 17th May 2021, but we will not yet be taking bookings for dates after this time. We pride ourselves on the fact that all our animal experiences are very up close and personal, which is not possible whilst social distancing.
Of course we want to be able to offer these experiences as soon as possible, both for you and the conservation charities we support with the funds raised by them, but will only reinstate them until we feel it is safe for all to do so.
Gift vouchers will be extended to cover the time we have not been able to offer them.
I HAVE A BUY A GIFT/RED LETTER DAY VOUCHER – HOW DO I BOOK?
Admission vouchers: please email us on email@example.com with your voucher number and date you are looking to visit. We are required to redeem your voucher with BuyAGift/Red Letter Days before you visit, allow one week for processing where possible, although generally it is much quicker. Once this has been redeemed we will email you with details on how to book onto our online system.
Animal experience/feed vouchers: Animal encounters, keeper experiences and VIP lemur / tortoise tours will not be taking place for the foreseeable future.
We pride ourselves on the fact that all our animal experiences are very up close and personal, which is not possible whilst social distancing. Keep an eye on the keeper experience page on our website which is where we will post when we are able to offer these experiences again. http://www.lintonzoo.com/experience.html
All of the above is subject to change due to government guidelines.
We will keep this document updated as and when further information becomes available.
We would like to take this opportunity to say thank you to everyone for your support during this difficult time.
We look forward to seeing you.
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